Grupo Aduanal Galván SC Nuevo Laredo Branch
Our organization is based on processes which are integrated into a system certified under the international quality standard ISO 9001: 2008. Critical processes are those that directly affect the customs operations, among these are the documentation and customs clearance.
It is very important that the goods are received in a timely manner at its final destination, so the optimum is to stay the least time possible at ports of entry or exit from the country, which is accomplished by performing a good and proper documentation of the pedimento and an agile and appropriate care in the clearance in case of customs inspection, since any error detected in the declaration submitted may delay the release of the shipment.
Main activities of the Nuevo Laredo Office
The import process begins with the receipt of the goods in our warehouse in Laredo, Texas, once the traffic staff has coordinated and carried out the activities which together form a shipment, the information is transmitted to the office of Nuevo Laredo, where the legal part is carried out, i.e. the pedimento is perfected in the official format, document with which goods are presented to the MSA (Automated Selection Module).
We serve the clearance of goods at customs and ensure that in a daily basis the shipments are released, we have an annual average of 5% of customs examinations (red) in general merchandise, which is a result of a good record of the customs agency, of the customers we serve, tariff classification, proper preparation of the pedimento that includes the statement of identifiers allowing the Authority at any time to verify compliance with the regulations to which the goods submitted to the MSA are subject.
To serve export operations, we have a department headed by a Traffic Supervisor, Coordinators and Traffic Assistants, who carry out and coordinate the activities of the processes by which the pedimento is prepared according to the official format, is made; personalized attention is provided, seeking efficiency and excellence in service.
Also in our office in Nuevo Laredo, we attend and perform the preparation of pedimentos of Special Operations such as Regime Changes, Regularizations, Redirects, Virtual Operations and Complementary Pedimentos, following the customs provisions applicable for each type of operation.
In Nuevo Laredo, in addition to the customs agency, is the corporate office of the Group, which is in charge of the accounting and fiscal control of Grupo Galvan, which includes funds for advances and own funds allocated for financing of import and export shipments handled by this border, also this office performs billing of all shipments that are served by both the American and the Mexican office.
Our staff, our main work capital
We have a highly experienced staff in the customs field as well as staff of the new generations organized in modules for the best service to our customers. We provide a wonderful work environment that motivates and commits them. In 2008, we added to our daily operation working under the philosophical principles of the 5S which allows us to have a clean and orderly work environment. In 2013 with the purpose of ensuring that the level of preparation of employees of Grupo Galvan was high school, we started in July 2013 the “Prep-Galvan” project, which ended in January 2014, through this program we achieved that 63 employees nationwide (five of Nuevo Laredo), obtain a high school diploma.
In mid-2014, our CEO Don Rodolfo L Galvan started the program of “assurance of knowledge of customs provisions”, whose goal is to obtain the Certificate of Occupational Skills in the Standard of Competence “Customs Agent Representation in the Acts and formalities of customs clearance”, awarded by the National Council of Standardization and Certification of Occupational Skills and endorsed by the Ministry of Public Education, to obtain this Certificate is compulsory for employees occupying positions as: Managers, Branch Managers or Office Managers, Customs Head of Operations, Customer Service Advisors, Traffic Supervisors and Legal Verifiers. As of May 2015, 58 employees have passed the exam of Occupational Skills (Customs Broker representative), among which include 4 of the NLD office and one of the LTX office.