Select the level of satisfaction in each category , being:

 Very dissatisfied

 Dissatisfied

 Neither satisfied nor dissatisfied

Satisfied

 Very Satisfied

QUALITY

1. In preparing its pediment

2. In preparing their expense accounts

3. In the information received about the status of their shipments

4. In the information it receives on his consultations

5. In the data it receives from our electronic information systems

ATTITUDE

  1. Staff attention in traffic

2. In the attention of the administrative staff

3. In the staff’s attention to customer service

RAPIDITY (SPEED)

1. In the clearance of your goods

2. In the delivery of your expense accounts

3. To contact staff of Grupo Galván that you are trying to reach V

4. The response to your requirements

EFFICIENCY

1. In the fulfilment of your requirements

2. In the attention and solution to the problems related to your operations

3. In the cost of our services

Would you be interested in receiving anothe service from Grupo Galván?  Yes   |  No 

if the answer is affirmative please select the service:

Training

 Certification in VAT and IEPS matters

Audits in Foreign Trade

Procedures before the government

Reports

Counseling in Foreign Trade

Defense in Customs Matters

 In Sourcing

Other (especifique):

Would you recomend the services of Grupo Galván?

Yes   |  No 

Why?:

Use this space if you hace any additional comments


Este sistema para recibir sus quejas, sugerencias y evaluaciones es parte de nuestro Sistema de Administración de Procesos certificado bajo la norma ISO 9001:2008.